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Terms of Service

Last updated: April 20, 2026

These Terms of Service ("Terms") govern your access to and use of the TalentPrism platform, websites, and related services (collectively, the "Service") operated by TalentPrism ("TalentPrism", "we", "us", or "our"). By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

1. Accounts

To use most features of the Service you must create an account and provide accurate, current, and complete information. You are responsible for safeguarding your credentials and for all activity that occurs under your account. Notify us promptly of any unauthorized access.

2. Eligibility

You must be at least 18 years old and legally authorized to enter into a binding contract to use the Service. If you use the Service on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

3. Subscriptions and Payment

Paid plans are billed in advance on a recurring basis (monthly or annually) through our payment processor. Fees are non-refundable except as required by law. We may change pricing with reasonable advance notice. Overage charges for usage-based features (e.g., voice interview minutes) will be billed according to the plan selected.

4. Acceptable Use

You agree not to:

  • Use the Service to violate any law or the rights of others, including telecommunications laws such as the TCPA, CAN-SPAM, or equivalent regulations in your jurisdiction.
  • Send unsolicited communications, spam, or messages to recipients who have not provided consent or to whom outreach is restricted.
  • Upload candidate data you are not authorized to process, or use the Service to discriminate against candidates in violation of applicable employment laws.
  • Reverse engineer, scrape, or attempt to gain unauthorized access to the Service or its underlying systems.
  • Interfere with the integrity, performance, or security of the Service.

5. Customer Data and AI Processing

You retain all rights to the candidate, campaign, and recruiting data you upload or generate ("Customer Data"). You grant TalentPrism a limited license to process Customer Data solely to provide and improve the Service, including running AI matching, voice screening, transcription, and outreach on your behalf. You are responsible for ensuring you have the necessary rights and consents to upload Customer Data and to have TalentPrism contact candidates via SMS, email, and voice.

6. Communications and Consent

Features that send SMS, place phone calls, or record voice interviews are delivered to the recipients you designate. You are responsible for obtaining all required consents (including express written consent where required), providing required disclosures (including call-recording notices), and honoring opt-out and do-not-contact requests. TalentPrism provides opt-out tracking tools, but the ultimate compliance responsibility rests with you.

7. Third-Party Services

The Service integrates with third-party providers (for example, Stripe for billing, VAPI and Cartesia for voice, Anthropic, OpenAI, and Google for AI models, SendGrid for email, Twilio for messaging, and Google OAuth for authentication). Your use of those services is governed by their own terms and privacy policies.

8. Intellectual Property

The Service, including all software, models, prompts, designs, and trademarks, is and remains the exclusive property of TalentPrism and its licensors. Except for the limited right to use the Service as described in these Terms, no license is granted to you.

9. Confidentiality

Each party agrees to protect the other's non-public information with the same care it uses for its own confidential information and to use it only to exercise rights and perform obligations under these Terms.

10. Termination

You may cancel your subscription at any time from your account settings. We may suspend or terminate your access if you materially breach these Terms, fail to pay fees when due, or if continued access poses a security or legal risk. Upon termination, your right to use the Service ends. Sections intended to survive termination (including ownership, disclaimers, limitations of liability, and governing law) will survive.

11. No Guarantee of Placement or Hiring Outcomes

TalentPrism is a software platform that helps recruiting teams engage, screen, and rank candidates. We do not guarantee that any candidate will be hired, that any role will be filled, or that AI-generated rankings, summaries, transcripts, or recommendations will be accurate, complete, or suitable for a particular hiring decision. All hiring, compensation, and employment decisions are made solely by you (or your customer), and you are responsible for complying with applicable employment, equal-opportunity, and anti-discrimination laws when using the Service. AI outputs should be reviewed by a qualified human before being relied upon.

12. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND UNINTERRUPTED OPERATION. AI-GENERATED OUTPUTS (INCLUDING CANDIDATE RANKINGS, SUMMARIES, AND TRANSCRIPTS) MAY CONTAIN ERRORS AND SHOULD BE REVIEWED BY A HUMAN BEFORE RELIED UPON FOR HIRING DECISIONS.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, TALENTPRISM AND ITS AFFILIATES WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUE. OUR AGGREGATE LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE SERVICE WILL NOT EXCEED THE AMOUNTS YOU PAID TO US FOR THE SERVICE IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

14. Indemnification

You agree to defend, indemnify, and hold harmless TalentPrism from any claims, damages, and expenses (including reasonable attorneys' fees) arising out of your Customer Data, your outreach activities, or your breach of these Terms.

15. Changes to the Terms

We may update these Terms from time to time. If we make material changes we will provide reasonable notice (for example, by email or through the Service). Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

16. Governing Law

These Terms are governed by the laws of the State of Delaware, without regard to its conflict-of-laws rules. Any dispute arising out of or relating to these Terms will be resolved exclusively in the state or federal courts located in Delaware, and each party consents to personal jurisdiction and venue there.

17. Contact

Questions about these Terms can be sent to [email protected].