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Privacy Policy

Last updated: April 20, 2026

This Privacy Policy describes how TalentPrism ("TalentPrism", "we", "us", or "our") collects, uses, and shares information when you visit our websites or use the TalentPrism platform and related services (collectively, the "Service").

1. Who We Are

TalentPrism is an AI-powered automated staffing platform that helps recruiting teams re-engage, screen, and rank candidates through SMS, email, chat, and voice conversations.

2. Information We Collect

2.1 Information you provide directly

  • Account information: name, email, password, organization name, and billing details.
  • Customer Data: candidate profiles, resumes, contact information, job requisitions, campaigns, and conversation content that you or your team upload or generate in the Service.
  • Communications: messages you send to support or through in-product chat.

2.2 Information collected from candidates

When you run outreach, chat, or voice interviews through the Service, we process information from the candidates you contact, which may include phone number, email, SMS replies, chat transcripts, call recordings, transcriptions, availability, pay preferences, location, and other details candidates provide during conversations.

2.3 Information collected automatically

  • Usage data: pages viewed, features used, timestamps, and interaction events.
  • Device and log data: IP address, browser type, operating system, device identifiers, and referring URLs.
  • Cookies and similar technologies: used to keep you signed in, remember preferences, and measure product performance.

3. How We Use Information

  • Provide, operate, and maintain the Service.
  • Process payments, manage subscriptions, and prevent fraud.
  • Run AI features such as candidate matching, message generation, voice screening, and transcription on behalf of our customers.
  • Improve the Service, including training internal models on aggregated or de-identified usage patterns. We do not use Customer Data to train third-party foundation models.
  • Send transactional messages (for example, receipts, security alerts, and product notices) and, with consent, marketing communications.
  • Comply with legal obligations and enforce our Terms.

4. Legal Bases (EEA/UK Users)

Where the GDPR or UK GDPR applies, we rely on the following legal bases: performance of a contract (to deliver the Service), legitimate interests (to secure, improve, and market the Service), consent (for optional communications), and legal obligation. You can withdraw consent at any time where processing is based on consent.

5. How We Share Information

We share information in the following ways:

  • With your team: Customer Data and conversation records are visible to authorized users of your TalentPrism team.
  • Service providers: we use vetted subprocessors to run the Service, including Stripe (billing), VAPI and Cartesia (voice calls and TTS), Twilio (SMS), SendGrid (email), Anthropic, OpenAI, and Google (AI models), AWS (hosting and storage), and Langfuse (AI tracing).
  • Legal and safety: to comply with law, legal process, or to protect the rights, property, or safety of TalentPrism, our users, or others.
  • Business transfers: in connection with a merger, acquisition, or sale of assets, with notice where required.

We do not sell personal information.

6. Voice Calls, SMS, and Recording

Voice interviews conducted through the Service may be recorded and transcribed for the purpose of screening candidates and training our customers' AI assistants. Customers are responsible for providing recording notices and obtaining consents required by law. SMS and email outreach is sent on behalf of our customers; recipients can opt out at any time by replying STOP to SMS or using the unsubscribe link in email.

7. Data Retention

We retain Customer Data for as long as the customer's account is active or as needed to provide the Service. After termination, Customer Data is deleted or anonymized within a reasonable period, except where retention is required by law or necessary to resolve disputes and enforce our agreements. Logs and usage data are typically retained for up to 24 months.

8. Security

We use administrative, technical, and physical safeguards designed to protect information, including encryption in transit, access controls, and periodic review of our practices. No system is completely secure; please use a strong password and enable account security features where available.

9. Your Rights and Choices

Depending on where you live, you may have rights to access, correct, delete, or port your personal information, to object to or restrict certain processing, and to opt out of targeted advertising or the "sale" or "sharing" of personal information. To exercise these rights, email [email protected]. If you are a candidate who interacted with a TalentPrism customer, we generally direct your request to that customer as the controller of your information; we will support them in responding.

10. International Transfers

TalentPrism is based in the United States. If you access the Service from outside the U.S., your information will be transferred to, stored, and processed in the U.S. and other jurisdictions where our service providers operate. Where required, we use appropriate safeguards such as Standard Contractual Clauses.

11. Children

The Service is not directed to children under 16, and we do not knowingly collect personal information from them. If you believe a child has provided us personal information, contact us and we will take appropriate steps to delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes we will provide reasonable notice (for example, by email or through the Service). The "Last updated" date at the top shows when the policy was last revised.

13. Contact

Privacy questions or requests can be sent to [email protected].